RESNET Complaint Resolution Process

RESNET’s rater members subscribe to high standards of quality and ethics in their rating and auditor services. RESNET has adopted a complaint resolution process to address compliance complaints of a rater’s services. RESNET has also developed a formal complaint process in conjunction with the U.S. Environmental Protection Agency (EPA) to respond to situations in which homeowners have concerns about the ENERGY STAR certification of their home.

The RESNET complaint resolution process only covers activities specified in the RESNET Standards. Please also review EPA’s Purview When Responding to Homeowner Complaints Regarding ENERGY STAR Certified Homes before submitting a complaint regarding an ENERGY STAR certified home.

Complaints will only be considered if they are filed within two (2) years of the date of the rating. Complaints filed after this time will be dismissed.

It does not cover other services provided to the consumer not specified in the RESNET Standards. The first step in resolving a dispute with a certified rater or EnergySmart contractor is to contact the RESNET Accredited Provider that certified the party. All RESNET Accredited Providers are required to have a complaint resolution process.

A complaint should only be filed with RESNET if the complaint is directed at a Provider or the Provider fails to comply with this complaint resolution process.

To file a formal complaint click HERE.