File Complaint Resolution - HERS Index | Home Energy Rating System | Energy Audit & Ratings

Name *

Address *

City *

State *

Zip *

Email *

Phone *

Are you a homeowner with a complaint about an ENERGY STAR certified home? *

Yes

No

ENERGY STAR certified homes undergo a process of independent inspections and testing to ensure that they meet strict requirements set by the U.S. Environmental Protection Agency (EPA). In cases where a homeowner has concerns about the ENERGY STAR certification of their home, the first and best option is to attempt a resolution directly with the home builder (typically through the builder’s home warranty process). If unsuccessful, a homeowner can request a Certification Review (CR) for their home, subject to the eligibility criteria below. The purpose of Certification Review is to determine if a home should maintain its ENERGY STAR certification or if the certification must be withdrawn based on a review of the home’s current physical state. Please review EPA’s and RESNET’s policies for Certification Review. Please confirm that your case meets each of the following conditions: *

You have already attempted to resolve the complaint directly with the builder and/or Home Energy Rater. Please document what steps you have taken and what the outcome was.

The home must have been built within the last 2 years and you must be the original owner. For homes built prior to this or that are not occupied by the original owner, our investigation will be unable to determine what the original condition of the home was at the time of construction and certification. The submittal date of this form must be less than two years from the date of purchase (dated closing documents to be attached).

Please provide documentation that your home is ENERGY STAR certified or was sold to you as such. This documentation may include a copy of the ENERGY STAR certificate, a photo of the ENERGY STAR label on the home's electrical panel, or language in the purchase contract specifying that the home would be ENERGY STAR certified.

There have been no significant structural changes to the home since it was built. If such modifications have been made, the Certification Review will not be able to determine if these cause discrepancies with the ENERGY STAR program requirements.

There is evidence that the home is not in compliance with one or more applicable ENERGY STAR program requirements. Homeowners are encouraged to be as specific as possible in identifying the program requirement that they believe was not met and providing evidence, including photos if possible.

The home must have been built within the last 2 years and you must be the original owner *

Maximum file size: 5MB

Supporting Documentation of original ownership, representation of home as ENERGY STAR certified, and evidence of non-compliance with ENERGY STAR program requirements. *

Maximum file size: 5MB

Have you acquired any legal counsel regarding these issues? *

Yes

No

Have you had any additional professional evaluation of your home subsequent to the completion and original Home Energy Rating? If so, please attach that documentation. (Include optional attachment field) *

Yes

No

Supporting Documentation- Please send any and all documentation for this complaint at this time.

Maximum file size: 20MB

Complaint Against

Company Type *

Builder

Rater

Other

Company Name *

Contact Name

Address

City *

State *

Zip *

Phone *

Service Information

Service Involved *

Who is the Accredited Provider?

Have you contacted the RESNET Accredited Provider?

Yes

No

Have they responded?

Yes

No

If so, what was the response?

Circumstances Surrounding Complaint *

Fair Resolution of the Matter *

Supporting Documentation- Please send any and all documentation for this complaint at this time

Maximum file size: 25MB

The information contained here is true and accurate to the best of my knowledge. I understand that RESNET does not represent individuals in matters involving private disputes. I am, however, filing this complaint to notify RESNET of the activities of this party.

RESNET Complaint Form

Complaint Against

Service Information